We have gathered the most frequently asked questions about our products, installation and support processes on this page. If you cannot find the answer you are looking for, please contact our team.
Products and Product Selection
What is the difference between DMX, DALI and PWM? Which one should I choose?
DMX-512 is a protocol that provides fast, precise channel-level control for stage, façade and dynamic lighting applications. DALI is a lighting control standard used in building automation, where each luminaire is addressed and managed individually. PWM is a driver technology that directly controls LED brightness through pulse-width modulation. The right choice depends on the scale of the project, the existing control infrastructure and the level of control required.
What is the difference between constant current and constant voltage products?
Constant current (CC) products drive LEDs that operate at a specific current, such as power LEDs; for example, the DMX Telaris family offers 350 mA or 700 mA per channel. Constant voltage (CV) products are designed for loads that run on a fixed voltage, such as LED strips and modules; for example, the DMX Altor family operates at 12–24 Vdc. The type should match the technical specifications of your LEDs.
What do Hydro and Plus models mean?
Hydro models are waterproof (IP-rated) versions of our standard products for outdoor and humid environments. Because of the IP protection, these models have no display or buttons; DMX Hydro models are addressed via RDM. DMX Altor Plus and DMX Telaris Plus are 6-channel versions that support DIN-rail mounting and T-bus connection.
Can I control DMX without a computer?
Yes. DMX Kamino is a standalone DMX-512 master controller that works without a computer and controls 1 universe (512 channels). For projects that require network-based control, the Art-Net enabled Norval controller can be used.
Where are your products used?
Our products are used in the lighting control systems of building façades, museums, special architectural projects, historical buildings and bridges, as well as in stage and event lighting.
Installation and Technical Information
What is RDM and what is it used for?
RDM (Remote Device Management) is a protocol that enables two-way communication over the DMX line. On RDM-enabled devices, addressing, device discovery and status monitoring can be done remotely without physical access to the devices.
How do I set the DMX address of a device?
On models with a display, the address is set using the digital display and buttons on the device. On Hydro models without a display, addressing is done via RDM.
How many devices can I connect to a DMX line?
According to the DMX-512 standard, up to 32 devices are recommended on a single line segment. Where more devices or line branching are required, a DMX splitter such as DMX Naboo should be used.
Which cable should I use for a DMX line, and how is it terminated?
Use a 120 Ω, twisted-pair, shielded data cable for the DMX line. The line should run from device to device in a daisy chain, and a 120 Ω termination resistor should be fitted to the last device. Some of our products have an integrated termination resistor; please refer to the product’s user manual for details.
Orders and Support
Where can I find technical documents for your products?
Product brochures and user manuals are available in the “Documents” section of each product page. If you cannot find a document for a product, please contact us.
Can I get technical support for my project?
Yes. On request, we support you in visual and technical design, cable layout and choosing the right control system, and provide technical drawings and on-site inspection support where needed.
How can I request a quotation or place an order?
You can use our contact form, email info@argetron.com or call +90 (212) 407 01 81 on weekdays between 08:30 and 17:30 (GMT+3).
Where is your office and what are your working hours?
Our head office is located at Metro Business Center, Block B, Floor 1, No 27, Bedrettin Dalan Blvd., İkitelli OSB, Başakşehir / Istanbul, Türkiye. We are open Monday to Friday, 08:30–17:30.
Didn’t find your answer?
Our team is happy to help with product selection and technical questions.
